Support
Email is the fastest way to reach us. A real person reads every message and we reply as quickly as we can.
Email hello@noesisco.comOpen Profile → Restore purchases. This asks Apple or Google to confirm what you own and unlocks it again. It is the fix for a new phone, a reinstall, or a purchase that didn't register. Make sure you are signed in to the same Apple ID or Google account you bought with.
Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings → your name → Subscriptions → Maura. On Android: Play Store → profile → Payments and subscriptions. Profile → Manage the coach inside the app takes you to the same place. You keep the coach until the end of the period you have paid for, and cancelling it never affects the programme, which is yours permanently.
Two usual reasons: the subscription has lapsed (check Profile → Manage the coach), or you have reached the daily fair-use limit, in which case it says so and comes back in the morning. Everything else in the app keeps working either way.
On your phone. There is no account and no cloud copy — we could not read your journal if we wanted to. The one exception is messages you choose to send the coach. The full detail is in the Privacy Policy.
Because of that, there is also no backup: deleting the app deletes everything you have written.
Profile → Delete everything. It asks twice, then empties the database on your device immediately. There is nothing to delete on our side, because we never had it.
No. Maura is education and self-reflection, and the coach is a tool for thinking out loud — not a therapist, a doctor or a crisis service.
If you are in danger or struggling: in the UK, Samaritans are free on 116 123 at any hour, and Refuge is on 0808 2000 247. In the US, call or text 988. In an emergency, call your local emergency services.
Email hello@noesisco.com and tell us what happened — a screenshot helps if something looks wrong. Please don't include anything private you wouldn't want in an email.